FAQs

PRODUCTION & SHIP TIME:

• How long does it take for my stamp or embosser to ship?
  All stamps should ship within 5-7 business days, plus shipping time. All embossers should ship within 7-10 business days, plus shipping time. These lead times are the same for replacement parts also.
• How long will my order be in transit/shipping time?
  It depends on the shipping method selected.  The only guaranteed transit times are UPS 2-Day and Next Day, which offer 2 day and 1 day ship times, respectively.  All other transit times are unreliable at this time and are for estimate purposes only.
• Can I get my personalized stamp or embosser made faster?
  Currently, there is not option for a rushed production.
  
  
  

HOW TOS:

• Need a new ink? To purchase Round Ink, CLICK HERE, to purchase rectangle ink, CLICK HERE.
  We DO NOT sell ink for re-inking, must purchase new ink cartridge/pad.
• How to change round & rectangle ink cartridges/pads:
  Change Round Ink, CLICK HERE, Change Rectangle Ink, CLICK HERE
  
• How do I change (switch out) my rubber stamp die?
  Click here, for How To video on changing your stamp die
  More How To videos can be found on our Instagram page, click here
  
  
  

RETURN POLICY:

• Personalized products:
  Sales are final on all personalized items. No returns or exchanges.
• Non-personalized & stock items:
  To view our refund policy, please click here.
  
  

PEEL & STICK® & 2-PIECE STAMP vs. FULL STAMP:

• What is Peel & Stick®?
  Peel & Stick® is not a product. It is a technology that all of our stamp products possess. You can PEEL off your rubber stamp die and STICK on a new one or interchange with options from our Switchable Stamp Packs.
• I moved; can I purchase a replacement stamp die?
  Because of our patented Peel & Stick® technology… YES, you can! Select any stamp design you like, then choose "Replacement Stamp Design Only" from the drop-down menu.
• What is the difference in a 2-Piece stamp & a Full stamp design?
  A 2-Piece stamp refers to any of our stamps that have an outer ring and center name/monogram/image. There are two parts to these stamps, the outer ring, and the center design. The 2-Piece Stamps are compatible with our 2-Color ink pads.
  A Full stamp refers to stamps that look more like the Jacobson, Lindsay,  Phoebe, etc. It still holds the Peel & Stick® technology, but it is one full  (circular) rubber stamp piece, this means it too can be peeled away and  replaced with another stamp design.
  The above also applies to our rectangle stamps!
  Any rectangle design that has a name/monogram/image on the left side is a 2-Piece Stamp and is compatible with our 2-color rectangle ink pads. A full rectangle design will spread across the rectangle and are only compatible with our rectangle single color inks.
  
  *Please note that our 2 color ink cartridges ONLY work with 2-Piece stamp designs. This applies to both round and rectangle.
  
  

CUSTOM WORK & PROOFS:

• I have a logo or image already designed that I would like to get on a stamp or embosser. Can you do that?
  We can! We do have some guidelines that need to be followed so please be sure to read the full description.
  Click here to get started with your Custom Artwork STAMP
  Click her to get started with your Custom Artwork EMBOSSER
• Can I make any modifications to the templates?
  Any modifications to the templates would be considered custom logo stamps and incur the same fee as above. This is up to customer service discretion.
• Do you design custom stamps or logos for customers?
  No, we do not offer design services at this time.
• Do you offer proofs?
  Proofs are ONLY offered with Custom Artwork orders.

* Please note that Custom Artwork and additional proof fees are NOT refundable

 

EMBOSSERS:

• I already have an embosser; can I just purchase a new plate insert?
  If you purchased your PSA embosser after November 2018, then you can purchase just a replacement embosser insert.
  If you purchased your embosser before November of 2018, you would need to purchase a new embosser in full. Our old plates and embosser bodies are NOT compatible with the current model we sell.
• Warranty:
  If you find that your embosser is not working properly within the first year of purchase, we are happy to provide a new insert at no cost to you. Contact us at info@psaessentials.com and we will get the issue resolved. Please note that tampering with the embosser insert or embosser body will void this warranty.

 

MISC:

• Is your ink non-toxic?  Yes, it is a water-based ink.