Refund Policy

PSA Essentials values our relationship with you. We want you to be completely satisfied with your purchase. In an effort to process your returns as efficiently and accurately as possible, we have developed the following guidelines. Thank you for your cooperation!

  • Please report any damaged, defective or missing items within 30 days of delivery by emailing our Customer Service Center from 9:00AM to 5:30PM Eastern Standard Time, Monday to Friday (excluding holidays) at info@psaessentials.com

  • Within 30 days of the order date, Stock* merchandise that is unopened, intact, and sellable can be returned for a merchandise credit. Shipping will not be reimbursed for the original or return order. There is a 30% restocking fee. *Does not apply to personalized items

  • No returns on personalized products as we are producing the orders on-demand per your request.
  • All canceled Custom or Personalized orders will incur a minimum of $20.00 cancellation fee if production has begun. Some orders may not be cancelled if they are too far into production.

  • Any change order requests may be subject to a remake fee. Acceptance of the change order is subject to customer service discretion.

  • There will be no charge for the remake of Custom or Personalized products due to an error made by PSA Essentials. Remakes will be reproduced within their standard lead times.

If you experience a mechanical failure with our stamps or embossers within 1 year of purchase, we would be happy to replace the stamper or embosser body free of charge.

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