PSA Essentials values our relationship with you. We want you to be completely satisfied with your purchase. In an effort to process your returns as efficiently and accurately as possible, we have developed the following guidelines. Thank you for your cooperation!
- Please report any damaged, defective or missing items within seven (7) business days of delivery by calling our Customer Service Center from 9:30AM to 5:30PM Eastern Standard Time, Monday to Friday (excluding holidays) at 678-607-6740.
- Within 30 days of the order date, Stock merchandise that is unopened, intact, and sellable can be returned for a merchandise credit. Shipping will not be reimbursed for the original or return order. There is a 15% restocking fee.
- No returns on Custom or Personalized products as we are producing the orders on demand per your request.
- All product returns accepted by PSA Essentials will receive a merchandise credit. No cash or credit card refunds will be given.
- Returns must be accompanied by a RMA (Return Merchandise Authorization) Number provided by PSA Essentials prior to submitting the return. Items received without a RMA Number will not be eligible for a merchandise credit.
- All canceled Custom or Personalized orders will incur a $10.00 cancellation fee if production has begun.
- A change order request must be received the same business day order is placed. All change order requests received the next business day or thereafter are subject to a remake fee.
- There will be no charge for the remake of Custom or Personalized products that is a result of an error made by PSA Essentials. Remakes will be reproduced within 7-10 business days. Items will be ground shipped to either you or your customer at no charge.
- If you experience a mechanical failure with our stamps or embossers within 1 year of purchase, we’d be happy to replace the stamper or embosser body free of charge. A RMA(Return Merchandise Authorization) Number and proof of purchase is necessary to initiate the process for replacement.
- A $27 Embosser design remake charge and an $18 Stamp design charge will apply for the reproduction of Custom or Personalized products that is the result of an error made by the customer or retailer. These items will be reproduced within 7-10 business days. Items will be shipped as selected by the customer or retailer. Shipping and handling charges will apply. Stamper Devices, unless mechanically defective as cited above, may not be returned to PSA Essentials.